FAQs

Do you offer tours in any other languages besides English?

YES. We offer professional tour guides in six languages: English, French, German, Spanish, Korean, and Japanese.

For other languages, please contact us in advance.

Are your tours kid friendly ?

YES. Our tours are thoughtfully designed for travelers of all ages, and we regularly welcome children on board. Parents choose Elegant View Vietnam with confidence, knowing we provide the safest and most comfortable experience for young travelers through our dedicated transportation service. Every itinerary is tailored to suit your family’s pace and preferences—and can be adjusted anytime, anywhere to ensure a smooth and enjoyable journey for everyone.

Which payment methods do you accept ?

If you book our tour online, you can either make full payment or deposit (10%) by Credit Cards or Paypal

If you deposit (10%) online, the remain amount (90%) will be collected by cash (we accept Vietnamese Dong, USD, and EURO) or local bank transfer on the first day of the tour, right before the departure.

For tailor-made tours, after confirming the detailed tour itinerary, we will send Paypal invoice to you for either full payment or deposit.

Can I book your tours on online travel agents (OTAs) ?

NO. Our tours are exclusive and cannot be booked via any other websites or platforms.

You can only book directly through our official website: https://elegantviewvietnam.com/

What is the maximum group size for your tours ?

Our tours are designed for a maximum of 6 guests. This is because the limousine’s seat layout is specially designed to maximize comfort and space for each traveler.

If your group or family has more than 6 people, please contact us. Depending on the number of children in your group, we may be able to make special arrangements to ensure everyone travels comfortably.

What is your cancellation policy ?

Our Cancellation Policy:

  • 7 days or more before departure – No cancellation fee

  • 5–6 days before departure – 30% cancellation fee

  • 3–4 days before departure – 50% cancellation fee

  • 1–2 days before departure – 80% cancellation fee

  • On the day of departure – No refund

We understand that travel plans can change. If you need to cancel, please notify us as early as possible so we can assist you and minimize any charges.

Can we change or adjust our itinerary during the journey ?

YES. Our private tours are designed with flexibility in mind. Your personal tourguide and driver will be happy to adjust the schedule along the way, ensuring your journey flows at your own pace and preferences - without compromising on comfort or quality.