FAQs

Which languages are available for Automatic Audio Guide?

It is available in English, French, German, Spanish, Italian, Korean, Japanese, and Chinese.

For other languages, please contact us in advance.

Are your tours kid friendly ?

YES. Our dining tours are designed to be comfortable and enjoyable for guests of all ages, including children. Families can relax in the privacy of their own limousine, enjoy the journey at an easy pace, and request adjustments whenever needed to make the experience more comfortable for everyone.

Which payment methods do you accept ?

If you book our tour online, you can either make full payment or deposit (10%) by Paypal or Credit Cards (VISA, MASTER, AMEX, DISCOVER). 

If you deposit (10%) online, the remain amount (90%) will be collected by cash (VND) or local bank transfer prior to the commencement of the tour.

For tailor-made tours, after confirming the detailed tour itinerary, we will send Paypal invoice to you for either full payment or deposit.

Contact us if you want to pay by cash/local bank transfer only.

What is the maximum group size for your tours ?

Our tours are designed for a maximum of 4 guests, allowing each traveler to enjoy generous space, comfort, and privacy. The limousine’s seating layout has been specially designed to create a relaxed and spacious dining experience throughout the journey.

What is your cancellation policy ?

Our Cancellation Policy:

  • 7 days or more before departure – No cancellation fee

  • 5–6 days before departure – 30% cancellation fee

  • 3–4 days before departure – 50% cancellation fee

  • 1–2 days before departure – 80% cancellation fee

  • On the day of departure – No refund

We understand that travel plans can change. If you need to cancel, please notify us as early as possible so we can assist you and minimize any charges.

What time does the experience start, and how long does it last ?

The experience lasts approximately two hours, with lunch starting at 11:30 AM and dinner at 7:00 PM. Pickup times can be adjusted upon request, subject to availability. The exact duration may vary depending on traffic conditions and your pickup location.